Soul Symmetry Studio is committed to providing quality products to you.
We accept returns of most products* for exchange or refund, within 30 days of purchase date. Items must be in new, unaltered and unused condition**. The original sales receipt must accompany your return. Refunds can only be credited to the original payment method.
If you need to return an item, please contact us with details about the product you wish to return. We will respond quickly regarding your matter.
*Products only and excludes services offered by Soul Symmetry Studio.
**New, unaltered, and unused condition means an item that is returned without showing signs of wear or damage.
Soul Symmetry Studio respects that your time is valuable, and we appreciate that you understand ours is too.
We have a 24 hour cancellation policy for all appointments.
Any cancellations that occur more than 24 hours before the scheduled appointment can be rebooked at no additional cost to the client.
Any cancellations that occur within 24 hours before the scheduled appointment cannot be rebooked and will result in the loss of the 50% deposit payable on booking.
We do not issue refunds for cancellations.
We have a 24 hour cancellation policy for all classes.
Any cancellations that occur more than 24 hours before the scheduled class can be rebooked at no additional cost to the client.
Any cancellations that occur within 24 hours before the scheduled class cannot be rebooked and payments are non-refundable.
We have a 7 day cancellation policy for all workshops.
Any cancellations that occur within 7 days of the scheduled workshop are non-refundable.
Any cancellations that occur more than 7 days from the scheduled workshop are refunded at 50% of the full cost.
All appointments, classes and workshops cancelled at the discretion of Soul Symmetry Studio will completely be refunded in full.